T (high) 5

The new T5 JetBlue terminal at NYC's JFK airport truly is super-snazzy. No more convoluted lines or confusing gate-shuttles. All under one roof. Just like a mini-mall...25 retailers, including magazine shops, bars and a sprawling 22-eatery food court...you can even punch your food order into a drive-thru-like console at your particular gate, and have it ready by the time you walk to the restaurant. Mini-playground for the wee ones. Completely wireless, naturally. The whole facility was clean, brightly-illumed from skylights and logical.

Took my 89-year-old grandmother, Jeanette, to Florida with me. The JetBlue ticket-takers and bag-checkers couldn't have been more affable or accommodating. Travel tip: fly with someone who needs a wheelchair. You get to do cutsies in the security line, and you'll get chauffeuse service right to the gate from a JetBlue employee (thanks, Joy!).
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Flying in Economy is all about fun and value, from our free amenity kit to our seat back TVs.

JetBlue still blows

OK, so I FINALLY got my TrueBlue points from my new American Express card. AND they were good enough to give me enough for a round-trip instead of just a one-way.

But in the tradition of their inconsistent customer care, they blocked all of my Thanksgiving return dates, claiming that "because the flights are so crowded, TrueBlue doesn't apply." I wanted to return from Florida to NYC on the 29th...no go. So now I'll be back on December 2.

God they blow. Or suck. Or both.
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Save on holiday flights to London and Beyond! Economy from $198

Cryin' The Jet Blues

Love JetBlue, fly them whenever I can (most frequently from New York to Sarasota and Oakland/San Francisco).

So I'm heading to Florida for Thanksgiving, and I have about 50 points in my JetBlue True Blue loyalty account...100 points earns a free one-way flight. About 2 months ago, on JetBlue.com, I spotted an offer for a JetBlue American Express card. Don't really need more plastic, but this promotion promised an extra 50 True Blue points with your first purchase. So I applied, got the card, made a small purchase, and...nothing yet. Still waiting for my 50 points. JetBlue customer service passed the buck to AmEx, which is kinda lame. Between JetBlue and AmEx, I got 3 different answers...4-6 weeks, 6-8 weeks, 8-12 weeks (fine print says 6-8). Ho hum.

Anyhoo, can't wait to see the new JFK terminal...
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